Error code: 50216


50216: AuthenticationFailed


Access denied. Authentication failed. Check that the user exists in the Perception repository.


The following table provides a list of possible causes and solutions:

Cause Solution
The user doesn't exist in the Questionmark repository. Check to see if the user exists in the Questionmark repository.

Finding more information

Visit our Knowledge Base and collection of product and best practice guides for detailed information on all aspects of using Questionmark.

The Knowledge Base contains advice on resolving issues.

Questionmark administrators should refer to the log files and contact Questionmark Technical Support with details of the issue if further assistance is required.

Questionmark participants should contact their Questionmark administrator for assistance.